# Customer Service Officer Career Opportunity at PT Danareksa Sekuritas
Stepping into the financial sector requires joining an institution that values innovation, collaboration, and professional growth. Established as a trailblazer in Indonesia's capital market, PT Danareksa Sekuritas has built a legacy of excellence since its inception in July 1992. Backed by the robust network of PT Bank Rakyat Indonesia (BRI)—which holds a 67% stake—alongside PT Danareksa (Persero), our firm operates under the strict regulatory supervision of the Financial Services Authority (OJK).
We offer a vibrant, inclusive corporate culture where every single team member drives collective success. Guided by teamwork, mutual trust, and a healthy respect for diverse perspectives, we deliver high-impact financial solutions while maintaining an approachable, grounded demeanor. If you thrive in a dynamic ecosystem that balances high-performance challenges with genuine camaraderie, your next career milestone awaits right here.
## Core Responsibilities of a Customer Service Officer
As the primary touchpoint for our clientele, your daily execution directly shapes public trust and operational efficiency. Your primary duties will encompass:
* Client Consultation: Deliver precise, comprehensive details regarding our diverse portfolio, financial offerings, and foundational capital market procedures to both retail and institutional prospects.
* Account Lifecycle Management: Oversee the end-to-end opening and maintenance of securities accounts, executing rigorous document verification and meticulous administrative follow-ups.
* Omnichannel Support: Manage inbound inquiries, special requests, and formal complaints seamlessly across phone, email, and face-to-face communication channels.
* Cross-Functional Collaboration: Partner closely with internal departments—including operations, compliance, and institutional sales—to resolve client bottlenecks swiftly.
* Regulatory Compliance: Ensure all client-facing workflows strictly adhere to internal Standard Operating Procedures (SOPs) and current OJK capital market regulations.
* Data Integrity: Maintain accurate, up-to-date client records and archival documentation in strict alignment with corporate governance frameworks.
## Candidate Qualifications and Requirements
To excel in this fast-paced environment, applicants must meet a specific set of professional and educational criteria:
1. Educational Background: Hold a Bachelor’s degree from an accredited university in any major, though Finance, Economics, or Business Administration degrees are strongly preferred.
2. Industry Experience: Bring demonstrable background experience working in customer service, specifically within the securities brokerage or broader capital market sector.
3. Licensing: Possess an active Wakil Perantara Perdagangan Efek (WPPE) license issued by the OJK, or successfully demonstrate having passed the WPPE examination.
4. Financial Literacy: Demonstrate a foundational to intermediate understanding of financial instruments, including equities, mutual funds, and fixed-income bonds.
5. Communication Mastery: Exhibit exceptional verbal and written communication abilities paired with a natural, service-driven mindset.
6. Interpersonal Skills: Display strong relationship-building talents and the emotional intelligence required to manage diverse, high-net-worth clientele professionally.
7. Technical Proficiency: Show daily competence using Microsoft Office applications, notably Excel, Word, and Outlook.
8. Behavioral Competencies: Remain calm under pressure, multitask efficiently within a high-speed trading atmosphere, and maintain a sharp, detail-oriented focus geared toward rapid problem resolution.
Take the next step in your financial career by joining a firm dedicated to shaping the future of Indonesia's capital markets. Apply your expertise where it truly matters.