# Scale Your Business with PT Telmark Integrasi Indonesia: Career Opportunities
Navigating the complexities of modern business operations requires a strategic focus on core competencies while seamlessly managing non-core functions. Established in 2016 as a proud member of Quiros Networks, PT Telmark Integrasi Indonesia has rapidly emerged as one of the fastest-growing Business Process Outsourcing (BPO) firms in the country. By combining cutting-edge technology, robust system integration, top-tier infrastructure, and skilled professionals, we deliver comprehensive end-to-end BPO solutions designed to maximize operational efficiency and drive sustainable growth for our clients.
As part of our continuous expansion, we are currently looking for driven professionals to join our dynamic team in Yogyakarta. If you thrive in a fast-paced environment and want to build a rewarding career in the BPO industry, explore our current job openings below.
## Current Job Openings
1. Team Leader Desk Collection
We are seeking an experienced and motivational Team Leader to guide our collection agents toward achieving critical financial targets while maintaining high standards of performance and compliance.
Key Responsibilities
* Lead and inspire the team to consistently achieve and exceed collection targets.
* Coordinate all daily activities and workflows of the Desk Collection team.
* Conduct regular performance monitoring, mentoring, and coaching sessions for agents.
* Generate accurate and comprehensive reports on team achievements and metrics.
Candidate Requirements
* Minimum Diploma (D3) or Bachelor’s Degree (S1) from an accredited institution.
* At least 1 year of proven experience as a Collection Team Leader, preferably within the Financial Technology (Fintech) or Banking sectors.
* Demonstrated expertise in managing late-bucket or recovery-stage collections.
* Proficiency in Microsoft Office applications, with an advanced command of Microsoft Excel.
* Exceptional verbal and written communication skills.
* Strong analytical capabilities to evaluate performance trends and operational bottlenecks.
* Willingness to be based in Yogyakarta (local residents or candidates currently living in surrounding areas are strongly preferred).
2. Agent Desk Collection
We are looking for a communicative and results-driven Agent Desk Collection professional to manage customer accounts, provide payment solutions, and educate clients on financial obligations.
Key Responsibilities
* Contact customers via telephone or digital messaging to secure loan repayments.
* Handle customer inquiries regarding available payment methods and the overall collection process.
* Provide clear, accurate information concerning payment policies, terms, and conditions.
* Analyze payment histories and offer educational insights to clients experiencing payment delays.
* Propose viable, constructive solutions for payment resolutions and refund inquiries.
Candidate Requirements
* Minimum Senior High School (SMA/SMK) diploma or equivalent.
* Outstanding communication, persuasion, and negotiation skills.
* Solid analytical mindset paired with effective problem-solving abilities.
* Proven resilience and capability to thrive in a target-driven environment.
* Comfortable utilizing computer systems and digital communication tools daily.
* Minimum of 3 months of hands-on experience working as a Desk Collection Agent.
## How to Apply
If you meet the qualifications listed above and are ready to take your career to the next level with PT Telmark Integrasi Indonesia, we invite you to send your updated CV directly to our recruitment team at:
Email: [email protected]
Join us today and become an integral part of a forward-thinking organization that values innovation, professional development, and operational excellence.